Privacy policy

Information we collect

We collect information you provide directly to us, including when you register an account, submit a property inquiry, use our valuation tools, sign up for listing alerts, or contact our agents. This includes name, email address, phone number, mailing address, and financial information relevant to real estate transactions.

We also collect information automatically when you use our services, including IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use cookies, web beacons, and similar tracking technologies to collect this information.

How we use your information

We use the information we collect to provide, maintain, and improve our services; process transactions and send related information; send promotional communications (with your consent); respond to comments and questions; and monitor and analyze usage patterns.

We also use your information to personalize your experience, including showing you property listings that match your search criteria, sending targeted market reports, and delivering drip email campaigns relevant to your stated interests and behaviors on our platform.

Information sharing

We do not sell your personal information to third parties. We may share your information with affiliated agents and brokers in connection with a real estate transaction you initiate; service providers who perform services on our behalf; and as required by law or to protect our rights.

When you submit an inquiry or request to be contacted by an agent, your contact information will be shared with the relevant Realty Metro Group agent or team member to facilitate that request.

Cookies and tracking

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

Data retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Your rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data; the right to object to or restrict certain processing; and the right to data portability.

To exercise any of these rights, please contact us at privacy@realtymetrogroup.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Realty Metro Group — Privacy Office privacy@realtymetrogroup.com 1221 Brickell Avenue, Suite 900 Miami, FL 33131